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Complaint Handling Procedure
At BEST CHOICE UTILITIES LIMITED, we are dedicated to delivering excellent service. However, if you experience any issues with our services, we want to resolve them quickly and effectively. Follow the steps below to raise a complaint:
Step 1: Contact Us
If you have a complaint, please get in touch with our customer service team using one of the methods below:
Phone: 02086385786
Email: customercare@bestchoiceutilities.co.uk
Post: 35, Andrews Close, Epsom, England, KT17 4EX
When contacting us, please provide the following information:
.Your full name, account number and contact details
.A detailed description of the issue.
.Any supporting evidence, such as photographs or documents.
Step 2: Acknowledgment of Your Complaint
We will acknowledge your complaint within 8 weeks.
You will receive a reference number for tracking purposes.
Step 3: Investigation
Our team will investigate your complaint thoroughly.
We may contact you for further information if required.
We aim to resolve your complaint and provide a response within 8 weeks.
Step 4: Involving the Energy Ombudsman
If you are not satisfied with the resolution provided, if we are unable to resolve your complaint within 8
weeks or if we reach a deadlock, you have the right to contact the Energy Ombudsman.
.The Energy Ombudsman is:
.Impartial and free to use
.Independent, providing fair resolutions for both parties
You can contact the Energy Ombudsman using the following details:
Name: Energy Ombudsman
Website: www.energyombudsman.org
Email: enquiry@energyombudsman.org
Phone: 0330 440 1624 (Available Monday to Friday, 8am to 8pm, and Saturday, 9am to 1pm)
Post:
Energy Ombudsman
P.O. Box 966
Warrington, WA4 9DF